Common Mistake – The Learning MatchMaker

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Common Mistake

Course Information

Estimated Time: 2 hrs

Difficulty: Basic

Categories: Communication, PR & Strategic Dept, Sales, Customer Service, BD, Telesales

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Introduction
- Introduction
Smiling When Customer is Angry
- Video 1: Smiling When Customer is Angry
Over Promising and Under Delivering
- Video 2: Over Promising and Under Delivering
Body Language
- Video 3: Body Language
Following SOPs Blindly
- Video 4: Following SOPs Blindly
Not Saying Sorry
- Video 5: Not Saying Sorry
Not Having a Service Recovery Policy
- Video 6: Not Having a Service Recovery Policy
Do Not Wash your Laundry in Public
- Video 7: Do Not Wash your Laundry in Public
Do Not Make Conversations with Other Parties in Front of a Customer Who Is Listening In
- Video 8: Do Not Make Conversations with Other Parties in Front of a Customer Who Is Listening In
Using ‘Weak Words’ When Answering a Customer
- Video 9: Using ‘Weak Words’ When Answering a Customer
No Empathy with Customers
- Video 10: No Empathy with Customers
Conclusion
- Lesson Conclusion