SELL IT RIGHT!
Sell it right
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What will you learn?
Sell It Right is to ensure that your conversation matters and it makes sense to your customers. Remember your customers cannot see you but only hear you. Here are our 9 Primary Competencies of ensuring our signature program is effective for your employees:
Voice & Tonality
-From just the sound of your voice, your customers are forming impressions about you. Your voice alone can make you seem more knowledgeable, credible, or even friendly. This competency will teach you how to assess your ‘Pace, Tone and Volume’
-By speaking confidently through your hand gestures and using non verbal communications,you will confidently change your voice texture and eventually make customers listen and be excited on what you are offering to them and ultimately this will spike your ‘Confidence Bar’ one level higher.
-Qualifying customers, Qualifying conversations, Qualifying closing process, is a key priority in your sales cycle. In this competency you will need to learn fundamental to advance ways of qualifying many areas in the sales cycle during your conversations with customer.
Phone Script Flow
-Speaking to new and seasoned customers has a science towards it. Understanding this competency is crucial towards the reason why you are here in the first place. You will understand 3 parts of the script along with 3 to 4 types of scripts. We will also project this competency based on our tool titled ‘Visualisation ‘
Answers to the Objections
-Objections can be countered by preparation of what customers will ask. You have to be prepared for every objection. Diffuse objections by making your conversations flow naturally with your customers. In this competency, you will learn to deal with objections positively and be ready to accept them with prepared answers.
-Just like every call, define, “What do you want your customers to do as a result of this call, and what do you want to do?” You don’t get what you deserve; you get what you can negotiate.” In this competency, you will learn power words, dominating dialogues and statements that can be used to win the sale, conversation, argument or appointment on phone.
Monitoring & Reporting Techniques
-Key to ensuring you sell it right on phone is to monitor and report the right process of the conversation. This competency will teach you how to monitor every phone call you make base on the day, time, week and month of your sales cycles and further report effectively to your management or yourself, and see how much more you need to sell to hit your targets.
Follow Through Techniques
-Expecting your customer will return your calls, or emails creates a wonderful feeling temporary. However if this is your customer, you need to make your attempt to pick the phone up again and follow through. This competency will make you to understand the techniques of number of follow through calls and conversations needed to say during this process.
This competency will make you understand how your mindset is the key to Selling It Right. You must remember that not everyone wants to buy for your product and service now. However with the optimistic mind you play each day will deliver you towards your prospective customer who will buy from you eventually.
I have engaged Cheryl for a long time now. I am very pleased with her customer-oriented approach. Keep on doing what you need to do, Cheryl!
Mr. MK Tan
Cheryl is a fantastic business associate that anybody can trust!
Mr. Adi Kamal
The approach adopted by Cheryl and her team are very professional and this is in sync with my company’s needs in areas of creative communications. Good Job!
It was a really good program, I learned a lot of training needs before the actual program and after the program.
Very impressive learning session. I personally realized the gaps in me and was sourcing this program for years and well done to Cheryl Lourdes where she has addressed many important factor that will help learning & development departments to be seen very active.
Knowledgeable person and good communication skill to tackle trainee.
She is good and knowledgeable trainer with many valuable lessons in her life.
-Evaluated Competencies Before and After-
-Live Interactive Sessions-
-12 Modules, Half Day Session, Quarterly Assignment-
-Individual, Team and Organization-
WHY CHOOSE US?
Get FREE Access to our Fast Start Learning Videos - My Phone is my sales weapon series
7 Deadly SIns of phone selling!
Whether you are a first-time sales person anxious to close deals and to make the promotion, or an experienced sales person still searching for success, you will find it here, and that is my promise to you.
Get your sales team to Sell it Right the first time on phone and they will never go wrong. Phone selling is the most exciting process to secure a deal without meeting a client. 7 Deadly Sins of Phone Selling will help any sales person, tele-executive or trainer improve the way how the speak to clients and secure the deal on phone!
Written by Cheryl Lourdes